5jl Privacy Policy – How Your Data Is Protected

When you register an account on 5jl, we collect the personal details you provide directly — including your fullname, date of birth, contact number, and email address. We also collect your payment details when you make a deposit or withdrawal, though full card numbers are never stored directly on our servers. When you use the platform — whether browsing the Game Lobby, placing a wager on bet, or spinning titles in Slot Game — we automatically collect usage data such as your IP address, device type, browser version, and session activity. This technical data helps us keep the platform running smoothly and detect any unusual or potentially fraudulent behaviour. We may also collect identity verification documents when required by applicable regulations in the Philippines, such as a government-issued ID or proof of address. All information collected is limited to what is genuinely necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information.

The personal data we collect is used primarily to operate and maintain your 5jl account, process your transactions, and deliver the gaming and betting services you have signed up for. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and we will only send promotional communications if you have opted in to receive them. Usage and technical data is analysed in aggregate to improve platform performance, fix bugs, and optimise the experience for all players in the Philippines. Where required by law or by the relevant regulatory authority, we may use your data to fulfil identity verification, anti-money laundering checks, or responsible gaming obligations. We do not use your personal data to make fully automated decisions that produce significant legal effects without human oversight. Your data is never sold, rented, or traded to any third party for their own marketing purposes. Any use of your data beyond what is described here will only take place with your explicit prior consent.

5jl shares your personal information only in limited, clearly defined circumstances. We work with trusted third-party service providers — including payment processors, identity verification partners, and cloud infrastructure providers — who access your data solely to perform services on our behalf and are contractually bound to protect it. If required by a court order, government authority, or applicable law in the Philippines, we may disclose your information to the relevant body; we will notify you of any such request where we are legally permitted to do so. In the event that 5jl undergoes a business restructure, merger, or acquisition, your data may be transferred to the successor entity, and you will be informed in advance. We do not share your data with advertising networks, data brokers, or social media platforms for targeting purposes. All third parties who handle your data on our behalf are subject to strict data processing agreements that mirror the protections set out in this policy. You may request a list of the categories of third parties with whom your data has been shared by contacting [email protected].

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the 5jl platform is encrypted using industry-standard TLS protocols, and sensitive account data is stored in encrypted form on secured servers. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff who handle player data are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities in the Philippines as required by applicable law, without undue delay. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 5jl account and to enable any available two-factor authentication. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].

As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise them. You have the right to request access to the personal information we hold about you, and we will provide a copy within a reasonable timeframe upon receipt of a verified request. You may also ask us to correct any inaccurate or incomplete data, and we will update our records promptly. If you wish to have your personal data deleted — for example, upon closing your account — you may submit a deletion request to [email protected], subject to any legal retention obligations that apply. You have the right to object to or restrict certain types of processing, including direct marketing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of prior processing. Where technically feasible, you may request a portable copy of your data in a structured, machine-readable format. All rights requests are handled by our support team and will be responded to within 30 days. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in the Philippines.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations in the Philippines. Active account data is retained for the duration of your relationship with 5jl and for a defined period after account closure to meet legal, audit, and dispute resolution requirements. Transaction records and identity verification documents may be retained for a longer period where required by anti-money laundering regulations or other applicable legal frameworks. Data collected for the purpose of improving platform performance is anonymised or aggregated as soon as it is no longer needed in identifiable form. When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. You may request information about the specific retention periods that apply to your data by contacting [email protected]. We review our retention practices regularly to ensure we are not holding data for longer than necessary.

5jl uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player in the Philippines. Essential cookies are required for core functionality such as keeping you logged in, remembering your preferences, and maintaining session security; these cannot be disabled without affecting your ability to use the platform. We also use analytical cookies to understand how players navigate the site, which pages are most visited, and where technical issues may arise — this data is collected in aggregate and is not used to identify you personally. You can manage your cookie preferences through your browser settings at any time; most browsers allow you to block or delete cookies, though doing so may affect certain features of the platform. We do not use third-party advertising cookies or tracking pixels that share your behaviour with external ad networks. Our cookie practices are reviewed periodically to ensure they remain proportionate and aligned with applicable privacy standards. If you have questions about how we use cookies, please reach out to [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations in the Philippines. When we make material changes, we will notify you by displaying a prominent notice on the platform or by sending an email to the address associated with your account. The date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the 5jl platform after any update takes effect constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact us to request account closure. For any questions about this policy or our data practices, you can always reach us at [email protected].